frequent Asked Questions
Frequently Asked Questions
Get the Answers You Need
Get clarity on our products, ordering process, and more. Here, you’ll find answers to common questions to help you make informed decisions. If you have more questions, feel free to contact us anytime!
Yes, you can send us your existing cast or upload your 3D model impression for faster service.
Once we receive your impressions, cast or 3D model file, your custom appliance will typically ship within 3 working days.
Our appliances and impression kits are made from high-quality, FDA-approved, and CE-certified materials, ensuring durability, safety, and comfort for your dental needs.
Custom dental appliances are non-refundable, but we will work with you to resolve any issues with your product. Please visit our Refund and Return Policy for more details.
Yes, if you have previously ordered with us, you can easily reorder using the impressions in our database. If you prefer to take a new impression, simply order from the “New Impression” category.
Yes, you will receive a tracking number once your order has shipped. You can also track your order through the Track Order page.
Yes, we offer a 30-Day Warranty on all of our products to ensure satisfaction and durability. If there are any issues with the fit, contact us, and we’ll work with you to ensure a perfect fit.
You will only receive one impression kit, which can be used for all your dental appliances.
Each order is limited to one individual’s impression; multiple impressions cannot be included. However, you can order multiple dental appliances using the same impression within a single order.
Yes, if you have ordered an appliance before, you can order a different type without needing a new impression from the “Reorder” category. You’re also eligible for discounted pricing as a returning customer.
The discounted price is only for returning customers reordering with the same impressions used in their previous order. If you need to take a new impression, you are not eligible for the discount and must place your order under the “New Impression” category.
We charge the same price because we need to ensure that your existing cast is in good condition; if not, we may have to sculpt it again in our software. Similarly, with 3D models, we must verify their clarity and accuracy before production. This quality assurance process is essential for delivering high-quality appliances.